ETERNITE Terms and Conditions

Welcome to ETERNITE!

To ensure you have a pleasant shopping experience at ETERNITE, please read the following terms and conditions carefully. When you access, browse or use this website, you agree to all the terms and conditions of this Agreement.

ETERNITE is committed to providing customers with quality products and services. These terms and conditions apply to all your actions when using this website, including but not limited to browsing products, placing orders, writing reviews, etc. ETERNITE reserves the right to make changes to this website and these Terms and Conditions at any time.

You must be over 18 years old or access this website under the supervision of a parent or guardian to use this website's services.

You may access and use the Site through a web browser only to purchase personal items on ETERNITE and not for any commercial use or use on behalf of any third party, with the express written permission of ETERNITE.Any violation of this Agreement will result in ETERNITE revoking the license granted in this paragraph without prior notice.

You may not use any information on this website for any commercial purpose, nor may you use this website for the benefit of any other business, except with the express prior permission of ETERNITE.

ETERNITE reserves the right to refuse service, terminate accounts and/or cancel orders at its sole discretion, including but not limited to situations where ETERNITE believes that the customer's behavior violates applicable laws or harms ETERNITE's interests.

You may not upload, post or transmit to this website any of the following content:

• Content that infringes any person's copyright, patent, trademark, service mark, trade secret or other intellectual property right;
• Content that is defamatory, threatening, defamatory, obscene, indecent, pornographic, or that may give rise to any civil or criminal liability under the laws of the People's Republic of China or international law;
• Content that contains any viruses, worms, Trojan horses, Trojan horses or other harmful code or properties.

For security reasons, each customer can only create one registered account by default. ETERNITE reserves the right to suspend the accounts of customers who attempt to create multiple accounts without prior notice.

Unless otherwise provided in this Agreement or elsewhere on the Site, any content you submit or post to the Site and/or provide to ETERNITE, including without limitation ideas, know-how, techniques, questions, comments, comments and suggestions (collectively, "Submission"), will be treated as non-confidential and non-proprietary, and by submitting or posting, you agree to irrevocably license the Submission and all associated intellectual property rights (but excluding moral rights such as rights of attribution) to ETERNITE shall not be required to pay any fees, and ETERNITE shall have a free, worldwide, perpetual, irrevocable and transferable right to use, reproduce, distribute, display, publish, perform, sell, rent, transmit, adapt in any manner and in any form , the right to create derivative works, and to translate, modify, reverse engineer, disassemble or decompile such Submissions. All Submissions will automatically become the sole and exclusive property of ETERNITE and will not be returned to you, and you agree not to dispute any future use of the Submissions by ETERNITE.

You warrant that your Submission is clear, in whole or in part, and does not infringe any intellectual property rights, disputes or third-party claims. ETERNITE is not responsible for any misuse of copyrights or any other third party rights by you. You undertake to defend and indemnify ETERNITE from any losses resulting from its use of the Submissions for any purpose.

In addition to the rights applicable to any Submission, when you post a comment or review on the Site, you also grant ETERNITE the right to use the name of any review, review, or other content you submit (if any) in connection with this Comments, reviews or other content-related purposes. You represent and warrant that you own or otherwise control all of the rights to the reviews, reviews, and other content you post on the Site, and that ETERNITE's use of your reviews, reviews, or other content will not infringe or violate any third party's rights. right. You may not use a false email address, impersonate someone else, or otherwise mislead ETERNITE or third parties as to the origin of any Submission or Content. ETERNITE may (but has no obligation) to remove or edit any submission (including comments or ratings) for any reason.

All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trademarks or service marks, trade names or text software and other content on the Site (collectively, "Content") are proprietary to ETERNITE or its Appropriate content providers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any Content, or otherwise dispose of any Content in a manner not permitted by ETERNITE, without ETERNITE's prior express written consent. content. The use of data mining, robots or similar data gathering and extraction tools on ETERNITE, as well as the use of ETERNITE trademarks or service marks in meta tags, is strictly prohibited. You may view and use the Content only for personal information and shopping and ordering purposes on the Site, and for no other purposes. The collection, arrangement and compilation ("Compilation") of all content on this website belongs exclusively to ETERNITE. You may not use it in any manner that disparages or discredits ETERNITE or in any manner that is likely to cause confusion or violate any applicable law or regulation.

THE CONTENT OR COMPILATION OF ETERNITE. All software used on this website ("Software") is the property of ETERNITE and/or its software suppliers. The Content, compilation and software are protected by state, national and international copyright laws. All rights not expressly granted are reserved by ETERNITE. Violators will be prosecuted to the full extent of the law.

ETERNITE acknowledges and respects all copyrights and trademarks. Accordingly, any use of any television, film, music, film festival or other name or title is independent of ETERNITE and is the sole property of the copyright or trademark holder. Our gowns are inspired by celebrity styles and are recreations of items worn by celebrities on your favorite TV shows and red carpets, but they are not authorized, endorsed by, or in any way associated with those shows and are not meant to Infringe any registered trademark or copyright.

It is ETERNITE's policy to take appropriate action when necessary to uphold and recognize all relevant state, federal and international laws with respect to materials claimed to infringe any trademark, copyright, patent and all or any other intellectual property laws. If you are an intellectual property owner and you believe that ETERNITE sells, offers for sale or provides goods and/or services that infringe your intellectual property rights, please send the following information in full to eterniteofficial9@gmail.comrequired materials:

• An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• A description of the allegedly infringing work or material;
• Description of the location of the allegedly infringing material on the website (product URL);
• Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and email address;
• A statement by you that you have a good faith belief that use of the disputed material is not authorized by the copyright or other proprietary rights owner, its agent, or the law;
• Identify the intellectual property rights that you claim to have been infringed by the website (such as "XYZ Copyright", "ABC Trademark, Registration No. 123456, Registration Date 1/1/04", etc.);
• You state that the above information and notice are accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Except as otherwise provided in the standard terms of sale governing each product on this website, this website, the products sold on this website, and transactions conducted through this website are provided by ETERNITE on an "as is" basis. ETERNITE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE, EXCEPT AS OTHERWISE PROVIDED HEREIN, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ETERNITE DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. This website may contain inaccuracies, errors or typographical errors. ETERNITE does not guarantee that the content will be uninterrupted or error-free.

To the maximum extent permitted by law, ETERNITE shall not be liable for any damages arising from the use of this website, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ETERNITE’S AGGREGATE LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE BASIS FOR THE ACTION) SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO ETERNITE DURING THE MONTH PRIOR TO THE ACTION ALLEGED TO GIVE RISE TO ETERNITE’S LIABILITY.

ETERNITE ships from different warehouses. For orders containing multiple items, we may split your order into multiple packages at our discretion based on stock levels.

Customers are strongly recommended to purchase shipping insurance during checkout to ensure smooth delivery.

For insured orders, if any problem occurs during delivery, we will provide the same package for free by default. If it is not in stock, we will offer a refund option.

We ship all orders in good faith, ETERNITE is not responsible for any uninsured orders.

Except as otherwise provided in the standard terms of sale governing each product on this website, this website, the products sold on this website, and transactions conducted through this website are provided by ETERNITE on an "as is" basis. ETERNITE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE, EXCEPT AS OTHERWISE PROVIDED HEREIN, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ETERNITE DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. This website may contain inaccuracies, errors or typographical errors. ETERNITE does not guarantee that the content will be uninterrupted or error-free.

To the maximum extent permitted by law, ETERNITE shall not be liable for any damages arising from the use of this website, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ETERNITE’S AGGREGATE LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE BASIS FOR THE ACTION) SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO ETERNITE DURING THE MONTH PRIOR TO THE ACTION ALLEGED TO GIVE RISE TO ETERNITE’S LIABILITY.

Please note that there are some orders that we are unable to accept or fulfill and must be cancelled. ETERNITE reserves the right to refuse or cancel any order for any reason at its sole discretion. Some situations that may cause your order to be canceled include inventory limitations, inaccuracies or errors in product or pricing information, or issues identified by our credit and anti-fraud departments. We may also require additional verification or information before accepting any order. We will contact you if all or part of your order is canceled or if more information is required to accept your order.

Both parties agree that after the order is shipped, the third-party logistics company will be solely responsible for the transportation. At this stage, full ownership of the product belongs to the buyer; all associated responsibilities and risks during shipping are borne by the buyer. ETERNITE is not responsible for late deliveries on special occasions such as birthdays or other events. We encourage customers to place orders in advance to ensure sufficient time to receive their items.

We have informed customers in advance of the Lunar New Year peak season through banners and newsletters, and provided final order dates and shipping method recommendations during this period. Therefore, we are not responsible if the goods are not delivered in time before Chinese New Year.

All orders reported as "delivered" by the shipping company are considered delivered. In this case, ETERNITE is not responsible for non-delivery.

Buyers can cancel orders at any time before shipping; please contact our support center for assistance. However, once an order is shipped, it cannot be canceled, changed, or refunded. Our warranty and return policy are effective upon receipt of your package.

Although ETERNITE strives to provide accurate product and pricing information, pricing or typographical errors may occur. ETERNITE cannot confirm the price of the product after you place the order. If an item is incorrectly priced or has incorrect information due to an error in pricing or product information, ETERNITE reserves the right, at its sole discretion, to refuse or cancel any order for that item. If an item is incorrectly priced, ETERNITE may, at its sole discretion, contact you and provide instructions or cancel the order and notify you of the cancellation.

Pricing for products sold by ETERNITE is based on figures calculated in United States dollars (US$). Prices shown in other currencies are converted from U.S. dollars based on the latest exchange rates. Due to fluctuations in currency values, prices displayed on the Site in non-USD denomination currencies (other than on individual product pages) may not be the most current. Areas of the Site where non-USD denomination currencies may be inaccurate include, but are not limited to, information on promotional banners, promotional pages and product category pages.

The prices shown on individual product pages (regardless of currency denomination) are the prices currently payable by you to ETERNITE (excluding shipping charges).

ETERNITE is not aware of and is not responsible for any additional bank fees or exchange rate fees charged by card issuing banks or third-party payment providers. These costs are entirely the responsibility of the customer and will not be reimbursed by ETERNITE.

These Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to principles of conflicts of laws.

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that ETERNITE has no responsibility for the operation or content of such websites.

You agree that ETERNITE's remedies at law will be inadequate for any actual breach or threatened breach of this Agreement, and that ETERNITE will be entitled to specific performance or injunctive relief, or both, in addition to any damages it is entitled to recover at law. both, and the reasonable costs of any form of dispute resolution, including but not limited to attorneys' fees.

No right or remedy of ETERNITE shall be exclusive of any other right or remedy, whether at law or in equity, including, without limitation, damages, injunctive relief, attorneys' fees and expenses.

A waiver by ETERNITE of its rights or remedies under these Terms and Conditions does not obligate you to grant any similar, future or other waiver.

At ETERNITE, we pride ourselves on providing top-notch customer service and will do our best to resolve all issues to customer satisfaction. However, we will not tolerate any unacceptable or unreasonable behavior towards members of our customer service team.Unacceptable behavior toward customer service personnel or ETERNITE may include, but is not limited to, any of the following:

• Aggressive, abusive and threatening behaviour. Examples include: any direct or implied threats on any communication channel; threatening language; personal attacks and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory remarks; swearing; and unauthorized Substantiated accusations.
• Making a harsh or vexatious complaint even after the issue has been fully resolved; similarly, making a repeated complaint despite being offered a reasonable and fair resolution in accordance with our policies.
• Asking, expecting, or requiring employees to violate established company policy guidelines such as refund amounts, time frames, special compensation, etc.; likewise, seeking unrealistic results that are outside the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to ETERNITE.
• After making a formal response, repeatedly change the nature (or focus) of the complaint or the desired outcome.
• The number of complaints is too high compared to the total value of historical purchases. (Including excessive correspondence sent through any of our channels).

• Their language is considered offensive, abusive, threatening and completely unacceptable.
• They must avoid such language, intimidation and threats.
• If they persist in this behaviour, we will no longer exchange correspondence on the matter.
• ETERNITE reserves the right to no longer accept customer orders in the future without prior notice.

ETERNITE Warranty and Return Policy

At ETERNITE, we are committed to providing our customers with quality products and exceptional service. We know your trust is important to us, so we offer the following warranty and return policies to ensure your shopping experience is worry-free.

We offer a 30-day satisfaction guarantee from the day you receive the product. If you are not completely satisfied with your purchase, you can request a return or exchange.

1. Contact customer service: Please send your order number, product name and detailed problem description to our customer service email [your customer service email address].


2. Provide proof: Please attach photos or videos that clearly show the problem with the product, as well as photos of the original packaging.


3. Obtain a Return Merchandise Authorization (RMA): Our customer service team will review your information as soon as possible after receiving it and provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.


4. Returning merchandise: Please return the merchandise to the address in the RMA instructions. Please ensure that the item is in good condition and comes with the original packaging and all accessories.


5. Processing a refund or exchange: Once we receive the returned item and confirm it meets the return conditions, we will process your refund or exchange as soon as possible.

• Return Refund: For items within the warranty period and eligible for return, we will provide you with a full refund, including the cost of the item itself.
• Exchange: If you wish to exchange an item of the same model or value, we can arrange an exchange for you.

• Items must be returned within the 30-day warranty period.
• Items must be in original condition and not used, damaged or modified.
• Items must contain all original packaging, labels and accessories.
• Returns must be made in accordance with our RMA instructions.

• The customer is responsible for the shipping costs of returning the item to us.
• Please keep the return express receipt in a safe place so that it can be provided when needed.

• Returns due to product quality problems: If the product has quality problems, we will bear the return shipping costs and provide you with a free replacement or refund.
• Returns due to incorrect shipment: If we ship the wrong item, we will be responsible for all return and exchange shipping costs.

• This warranty does not apply to damage caused by normal wear and tear, human damage, misuse or force majeure.
• ETERNITE reserves the right of final interpretation of this warranty policy.

ETERNITE Shipping & Transportation & Handling Guide

We ship all over the world. Just buy and enjoy our great service and we will deliver directly to your door.

1. Order Confirmation:
• Once we receive your order and complete payment verification, you will receive an order confirmation email.
• The email will contain your order number, item details, and estimated delivery time.


2. Order processing:
• We will conduct strict quality inspection and packaging of your order within 1-4 working days.
• If your order contains multiple items, we will ship the item as a whole based on the item that takes the longest to process.


3. Shipping notice:
• Once your order is shipped, we will send you a shipping notification email containing your courier number and the tracking link of the courier company so that you can check the delivery status of your package at any time.

We offer a variety of delivery methods to meet your different needs:

• Economical Shipping (7-25 working days): Affordable shipping option for customers who don’t have high delivery time requirements.
• Standard delivery (6-10 working days): A more common delivery method that takes into account both price and speed.
• Expedited delivery (3-7 working days): Suitable for customers who urgently need goods, providing faster delivery.

• The above delivery time is on working days, excluding weekends and holidays.
• The actual delivery time may vary depending on factors such as the destination country, local customs clearance, and courier company services.
• During holidays or promotions, delivery times may be extended.

• Please refer to the checkout page when you place an order for the specific shipping amount.
• Shipping charges may vary based on item weight, volume, destination, and the shipping method you choose.
• We will launch various shipping discounts from time to time, please pay attention to our official website or subscribe to our mailing list.

• You can track your order at any time on our website using your order number and email address.
• You can also use the express delivery tracking number provided through the express company's official website or APP to track.

Total delivery time = handling time + shipping time

Based on feedback, most packages arrive quickly and safely.

ETERNITE Privacy Policy

ETERNITE respects the privacy of our visitors/customers, which is extremely important to us. We take your online security very seriously. In order to better serve you and let you understand how your information is used on our website, we explain our privacy policy below.

We feel it is important for you to understand what types of information we collect when you use our website.

Information includes your email, name, company name, street address, zip code, city, country,

Phone number, password, etc. We collect this information in a number of different ways; first, we use cookies to compile and aggregate non-personally identifiable information about our website visitors. Personally identifiable information includes information that is unique to you, such as credit card numbers and bank account numbers. This information is unique to you.

Help us make using this site easier for you without having to enter information multiple times.

Help you find information, products and services quickly.

Help us create content on this site that is most relevant to you.

To alert you about new information, products and services we offer.

During registration, you will be prompted to provide your name, shipping and billing addresses, phone number, email address, and credit card number. In addition, we may ask you to provide your country/region so that we can comply with applicable laws and regulations, and we may also ask you to provide your gender. These types of personal information are used for billing purposes, fulfilling your order, communicating with you about your order and our website, and internal marketing purposes. If we have problems processing your order, we may use the personal information you have provided to us to contact you.

Sign up to place your order and receive free promotion notifications; we'll notify you when we receive new brands or product styles; to get these great deals, just sign up for our email newsletter. Your participation in the Contest is entirely voluntary and you may choose whether to participate and disclose information to us.

We do not sell (or trade or rent) personally identifiable information to other companies in the ordinary course of business. We use the latest encryption technology and all employees we employ are required to sign a confidentiality agreement prohibiting them from disclosing to other individuals or entities any information to which they have access.